The management of all rental units, management and marketing of the advertising business, and all retail and food & beverage activities are included in the remit of the Center Management (FC) Division. Responsibilities also include location marketing, guiding the joint marketing programme, awarding concessions for landside traffic, and the concept and rental of the new Air Cargo Center. Hamburg Airport’s focus on the needs of passengers is the remit of the Passenger Management Division. From home to the plane and back - one core business division is responsible for every point of contact with the passenger and every interaction that shapes the customer experience. This includes passenger information, passenger services, guidance and orientation at the airport, terminal management, baggage logistics, hygiene, and cleaning. The most important task of the Aviation Division is to ensure smooth airport operations, working in close collaboration with the airlines. Aviation is responsible for continuous optimation of passenger flow, airport logistics, and the strategic evolution of cargo. Furthermore, Aviation assigns aircraft positions on the apron and the check-in counters in the terminals. Responsibility for “safety and security” also brings the Airport Fire Brigade and the Security services within the scope of Aviation. Hamburg Airport has assigned its core business operations to various divisions: Aviation Management, Passenger Management, Center Management, Real Estate Management, and the core competency area of Ground Handling. Alongside these divisions there are central administrative units primarily fulfilling planning, advisory, and monitoring functions. Supporting companies provide specialist services needed by Hamburg Airport and external clients. Christian Kunsch, Managing Director of Hamburg Airport
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